Support

Stuck on something? Here’s the fastest way to get moving again.

Start With a Quick Self-Check

Most snags are covered here:

Troubleshooting — the common issues and their quick fixes.
Required Fields — if you can’t submit.
Known Limitations — in case what you’re hitting is expected today.

Ask Your Supervisor or Admin

For anything about your job’s setup — which project or cost code to use, why a screen is missing, or a role change — your supervisor, project manager, or your organization’s admin is the quickest answer. They set up projects, cost codes, and roles, so they can usually sort it out on the spot.

Reach out to an admin when you need to:

Have your role or access changed
Get a project you should be on added to your list
Sort out login or account trouble

In-App Help

TrueGrade has help available inside the app while you work — look for the help or support option in the interface. You can also browse these docs any time from your phone.

When you report a problem, a few details make it much faster to help you: what you were doing, what you expected, what happened instead, and the project and date involved. A screenshot helps too.

Your feedback shapes what gets built next. If something’s awkward or missing in the field tools, say so — it’s genuinely useful.