Billing & Plans
Billing is managed under Administration → Billing. Only Admin and Platform Admin roles can manage billing.
Subscription Plans
| Professional | Business | Enterprise | |
|---|---|---|---|
| Price | $199/mo | $499/mo | $899/mo |
| Users | 5 | 25 | Unlimited |
| Projects | 3 | Unlimited | Unlimited |
| Compliance | ✓ | ✓ | ✓ |
| Certifications | ✓ | ✓ | ✓ |
| Cost Intelligence | ✓ | ✓ | ✓ |
| Field Reporting | ✓ | ✓ | ✓ |
| Labor | ✓ | ✓ | ✓ |
| Procurement | ✓ | ✓ | ✓ |
| AI features | — | ✓ | ✓ |
| Webhooks | — | ✓ | ✓ |
| Custom email provider | — | ✓ | ✓ |
| QuickBooks export | — | ✓ | ✓ |
| SSO | — | — | ✓ |
| Bring-your-own storage | — | — | ✓ |
| API access | — | — | ✓ |
| Priority support | — | — | ✓ |
| SLA | — | — | 99.9% uptime |
All plans are billed monthly. Annual billing is available with a 15% discount — contact sales@truegrade.build.
Changing Plans
Navigate to Administration → Billing → Change Plan. Plan upgrades take effect immediately. Plan downgrades take effect at the end of the current billing period.
Downgrading from Business to Professional reduces your active user limit to 5 and project limit to 3. Ensure you’ve deactivated users and archived projects before downgrading, or the downgrade will be blocked.
Payment Methods
TrueGrade accepts:
- Credit card (Visa, Mastercard, American Express, Discover)
- ACH bank transfer (US banks only; available for annual plans)
To update your payment method, navigate to Administration → Billing → Payment Method → Update.
Invoices
Monthly invoices are generated on your billing cycle date and emailed to the billing contact (defaults to the user who created the organization). Access all invoices from Administration → Billing → Invoice History. Each invoice is downloadable as PDF.
Billing Contact
The billing contact email (for invoice delivery) can be set separately from the organization creator. Update it from Administration → Billing → Billing Contact.
Trial
New organizations receive a 14-day free trial on any plan. No credit card is required to start a trial. At the end of the trial:
- Your data is preserved for 30 days
- You can enter payment details to activate your subscription at any time during the grace period
- After 30 days without payment, the organization is archived (data retained for 90 days, accessible to support for recovery)
Cancellation
Cancel your subscription from Administration → Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing period. Your data remains accessible until then. After cancellation, data is retained for 90 days and then permanently deleted.