Issue Tracking

Issues represent discrete problems, deficiencies, or action items that arise on a project. Issue tracking in TrueGrade gives every open item an owner, a deadline, a priority, and a full activity trail.

Creating an Issue

Issues can be created from three places:

Field Reporting → Issues → New Issue — standalone creation
Drawing annotations — placing an Issue-type pin on a drawing creates an issue simultaneously
Daily reports — items logged in the “Delays and Issues” section can be promoted to tracked issues

An issue contains:

Field	Description
Title	Short description of the problem
Description	Detailed explanation
Priority	Low, Medium, High, Critical
Assignee	Person responsible for resolution
Due date	Target resolution date
Category	Quality, Safety, RFI, Schedule, Punch
Status	Open, In Progress, Resolved, Closed
Photos	Upload up to 10 photos
Drawing pin	Link to a specific location on a drawing

Issue Workflow

Activity Log

Every action on an issue is recorded in the activity log:

Status changes (with timestamp and user)
Comments and replies (threaded)
Photo additions
Assignee changes
Due date changes

Comments support @mentions — mentioning a user sends them an email notification.

Filtering and Dashboards

The Issues dashboard supports filtering by:

Project
Status (Open, In Progress, Resolved, Closed)
Priority
Assignee
Category
Date range (created, due, or resolved)

The My Issues view shows every issue assigned to the logged-in user across all projects they can access.

Critical Issues

Issues marked Critical priority:

Appear at the top of all issue lists regardless of creation date
Send immediate push notifications to Project Managers, Admins, and the Owner
Cannot be closed without a resolution note

Use the Critical priority for safety hazards, structural deficiencies, or items that will delay a milestone. Reserve it for genuinely urgent items — over-using Critical reduces its signal value.

Exporting Issues

Export the issue list as PDF or CSV from Field Reporting → Issues → Export. The export includes all fields and the activity log. This is commonly included in project closeout packages or owner progress reports.